FAQ

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Q1. What are the system requirements?

Note: NetApply will work equally well on both systems Windows or Mac OS

Q2. Which version of Acrobat is required?

Note: It is recommended that you install and use version 8.1.2 of the Adobe Reader.
Note: The Newest version 9.0 of the Reader is not yet supported!
Adobe Reader is available for free download at: http://www.adobe.com/products/acrobat/readstep2_allversions.html
A2: Adobe Reader or Adobe Standart or Professional (version 6.0 and above except version 9.0)

Q3. Do internet, firewall, and proxy settings have any effect on my application?

Note: Yes. Some large companies set up their firewalls so as to prevent Acrobat Reader to access the Internet. This can prevent your application from being submitted properly. In such situations, please contact your IT department and ask them to allow Adobe Reader to access the net or work on your application from a different place. In case your firewall is preventing you from submitting the application, you can either disable the firewall temporarily or configure Adobe just like a web browser through its properties menu.

Q4. Starting an application

A4: To start applying to INSEAD, please follow this procedure:
1. Download the online PDF Application Form from: http://www.insead.edu/mba/admissions/app_online.cfm and save it on your computer.
2. Make sure to have downloaded the newest version of Adobe PDF Reader available at: http://www.adobe.com/products/acrobat/readstep2_allversions.html or at least a version not older than Adobe Reader 6.
Note: Version 7 has a few bugs that have only been fixed in versions 7.0.2 and above. Version 7 returns an error of the type: "Cannot handle content type: text/html"
Note: Version 9.0 of the Adobe Reader is not yet supported!
3. Open Adobe Acrobat Reader
4. Go to File > Open > and navigate to the application file that you just saved.
5. Fill in a few fields such as your name, program, address and e-mail
6. Scroll down to generate the reference links to be sent to your recommenders.
7. Save your application.
8. Now you can take all the time needed to complete your file.
9. Once you have finished with all required fields, you can submit the document to the INSEAD admissions office by clicking the Submit button. Note: You must digitally sign your document. This is a security measure to avoid fraud applications or any other inconsistencies.
10. Good luck! Make sure to respect the deadlines!

Q5. I can’t open the application form. Error - Cannot decrypt the format. What should I do?

A5: Sometimes the system refuses to directly read a given document and open it (usually the result of previously installed software). Thus, you have to explicitly open the file from within the application using Adobe Acrobat Reader version 6 and above on both PC and Mac.
1. Open Adobe Acrobat Reader.
2. Go to File > Open > and navigate to the place where you saved your application form.

Q6. Can I open the application file with Microsoft Word or an older version than Acrobat Reader 6?

A6: The MBA Application Form is a smart PDF document, which uses new and enhanced features that Adobe only introduced with their version 6 of the Acrobat Reader. Thus, the online application is not available in older versions of the Reader or in Word format. If you have trouble downloading the form, please contact NetApply2INSEAD@etheryl.com and ask for one to be forwarded to you.

Q7: I would like to apply for the MBA program. Can you give me some more information?

A7: For further information on the MBA programs and application process please visit the INSEAD website, consult their FAQs or contact the admissions office directly at:
1. www.insead.edu
2. mba.candidates@insead.edu

Q8: I have a Mac and downloaded Adobe Acrobat Reader version 7.0 but am still having problems downloading the MBA application file. Could you help me?

A8: Please make sure to open the application file directly from within Acrobat Reader 7.0 - if you double-click on a PDF in Mac OS X, chances are that it will be open via Preview.app, which does not support sophisticated PDF files like the INSEAD application.

Q9: I want to change some information on my application form, but it is already locked. What should I do?

A9: For security and convenience reasons, some fields on the INSEAD application form are automatically locked after you generate the recommendation links. If for exceptional reasons you need to change data in the locked fields, such as your date of birth for example, you need to export the data that you have already filled in and import it back into a blank document. How do you do that?
1. Go to: Document > Form Data > Export Data from form
2. Save the file somewhere on your computer
3. Open a blank application form
4. Go to: Document > Form Data > Import Data to form

Q10: I have two recommendations that were generated from the application form. To whom do I send them?

A10: The two links are to be sent to two respective recommenders of your choice. You can also track their status at a later stage by following the same links.
NetApply2INSEAD@etheryl.com

Q11: I generated the recommendation links twice. What should I do?

A11: If that happens to you, you should not worry. Once generated the recommendation links can always be tracked in the system and matched to the appropriate application form. The only thing you need to do is to inform our technical support after you have submitted the application form so that we can assist in swapping the links if needed. Please send your links to: NetApply2INSEAD@etheryl.com

Q12: What is a digital signature? How do I create one?

A12: For security reasons, each MBA Application form is required to be digitally signed. Thus, the form becomes more official. On page 17 of the application form in the statement of integrity pane you will find the signature field. You can sign with an existing certificate that you may dispose of, or you can create a completely new one for the occasion. If you don’t know how, please follow the procedure below:
1. Click on the unsigned signature field.
2. Select Continue Signing
3. If you don’t have an already existing ID > Add Digital ID
4. Create a self-signed digital ID 5. Fill in the required Information
6. Select the ID that you just created
7. Apply it and Save

Q13. I failed submitting my application. I did not receive a receipt by e-mail. What should I do?

A13: There are several possibilities for what could have caused this problem. Choose the one that suits you best:
1. If you receive an error message that brings you back to some fields that you left blank, you must complete them, as the INSEAD admissions office requires that information.
2. If you have pressed the submit button, but nothing seems to happen, don’t give up, it could have worked nonetheless. The problem is most probably due to a bug in Adobe Acrobat Reader 7. To make sure that your application has been successfully submitted, please check your e-mail. If the application was successful you must have received a receipt containing your application ID number. In the worse case scenario verify with NetApply2INSEAD@etheryl.com or contact directly mba.candidates@insead.edu.

Q14. How do I make an online payment?

A14: Once you have successfully completed and submitted your application, you will receive a receipt by e-mail. Only at that point, you will find a link allowing for your online payment. In case you are experiencing any particular problems with the online payment process itself, please do not hesitate to contact:
NetApply2INSEAD@etheryl.com

Q15: I can’t upload my picture. Why? What should I do?

A15: Most often the reason for such a problem is either the size of the image file or the cropping process itself. In the first case try reducing the image size and upload again. If you need assistance with cropping the photo, please follow the instructions below.
1. Click on the upload image button.
2. Click on the yellow rectangle and stretch or move it so that it forms a regular document size photo.
3. Click on the Crop image button.
4. Validate your upload.